Service Level Agreement & Governance
Clear institutional commitments defining edge network availability, structured update turnaround windows, and mandatory B2B corporate settlement standards.
| Operational Parameter | Service Standard & Scope | Target Commitment |
|---|---|---|
| Edge Global Availability | Continuous content replication across Cloudflare Global CDN edge nodes with DDoS automated failover. | 99.99% Annual Uptime |
| Weekly Bureau Turnaround | Priority code verification and live deployment for weekly retainer subscribers. | 24 – 48 Business Hours |
| Fortnightly Bureau Turnaround | Scheduled precision code reviews and content updates for fortnightly retainer clients. | 48 – 72 Business Hours |
| Emergency DNS/Routing Response | Critical priority resolution for corporate domain DNS, routing, or SSL anomalies. | < 4 Hours Response |
| SSL/TLS Certificate Renewal | Zero-downtime automated certificate lifecycle management (TLS 1.3 encryption). | Continuous / Zero Disruption |
Dual Settlement Channels
Settlements are accepted via corporate electronic bank transfer (BACS in GBP, SEPA in EUR, SWIFT in USD) or instantly via PayPal and major debit/credit cards on our consultation gateway.
Stage 1: Non-Refundable Setup Deposit
The initial setup deposit (£350 / €400 / $440 + VAT) covers developer allocation, staging server provisioning, DNS pre-routing, and core templating before production begins.
Stage 2: Balance & Go-Live Settlement
Upon client staging sign-off, the remaining project balance and Year 1 baseline Managed Edge Hosting & Infrastructure Floor (£425 / €500 / $550 / year + VAT) are settled in full prior to live public DNS edge deployment.
Written E-mail Governance
We conduct business exclusively via e-mail ([email protected]) to preserve complete transparency and maintain an auditable written record.